Terms and Conditions

We operate using third-party tools including but not limited to www.cogniss.com, and www.typeform.com, www.calendly.com When using Matilda's services, you necessarily abide by the terms and conditions of use set out by these third party services. https://www.cogniss.com/privacy-policy, https://admin.typeform.com/to/dwk6gt and https://calendly.com/terms
Matilda Health Pty Ltd makes no representations or warranties regarding the availability, security, or privacy practices of third-party services. Users acknowledge that their use of these services is at their own risk.

1About the Website

(a) Welcome to www.matilda.health (Website). The Website allows you to access and use the Matilda Platform (Services).

(b) The Website is operated by Matilda Health Pty Ltd, ACN/ABN 29 662 336 987. Access to and use of the Website, or any of its associated products or Services, is provided by Matilda Health Pty Ltd. Please read these terms and conditions (Terms) carefully. By using, browsing and/or reading the Website or Matilda Platform, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of our Services, immediately.

(c) Matilda Health Pty Ltd reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Matilda Health Pty Ltd updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

2Acceptance of the Terms

You accept the Terms by remaining on the Website or using the Services. Where the option is available in the user interface, you may also accept the Terms by clicking to accept or agree to the Terms.
By clicking ‘Accept Terms and Conditions’ at the time of payment, you also consent to receive educational SMS and email notifications related to your participation in the Matilda Platform. These messages are not marketing or promotional but form part of the service delivery. You can opt-out at any time.

3About the Service

(a) The Matilda Platform is a digital platform that provides education and strategies to help manage endometriosis and improve the quality of life of people with endometriosis.

(b) Access is granted by your gynaecologist or you can contact us to access the program and self-refer. You acknowledge and agree that the accounts offered, as well as the account features, may change from time to time, and may be governed by separate terms which apply specific to the account. Where special account-specific terms apply, you will be informed, and must accept those terms before you are given such an account. For the avoidance of doubt these Terms apply unless otherwise agreed or amended by account-specific terms.

(c) Some accounts may be governed by a separate Software Licensing Agreement with Matilda Health Pty Ltd, which may amend the terms of use. For the avoidance of doubt these Terms apply unless otherwise agreed or amended by the terms of an applicable Software Licensing Agreement.

4Acceptable use of the Service

The Matilda Platform, its related features, and website must only be used lawfully. Matilda Health Pty Ltd reserves the right to suspend, cancel, or otherwise deny access to users and accounts who use the service to:

1. engage in any act that would disrupt the access, availability, and security of Matilda Platform and other Matilda Health Pty Ltd services, including but not limited to:
2. Tampering with, reverse-engineering, or hacking our servers.
3. Modifying, disabling, or compromising the performance Matilda Platform or other Matilda Health Pty Ltd services.
4. Overwhelming, or attempting to overwhelm our infrastructure by imposing an unreasonably large load on our systems that consume extraordinary resources.
5. Compromising the integrity of our system, including probing, scanning and testing the vulnerability of our system unless expressly permitted by Matilda Health Pty Ltd.
6. For any illegal purpose, or to violate any laws, including and without limitation to data, privacy, and export control laws.
7. To stalk, harass or threaten users and any member of the public.
8. To misrepresent or defraud any user or member of the public through phishing, spoofing, manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with Matilda Health Pty Ltd or any third party.
9. To access or search any part of the Service, or any other Service owned by Matilda Health Pty Ltd other than our publicly supported interface, or otherwise allowed for in an applicable Software Licensing Agreement.
10. To post, upload, share, or otherwise circulate content in violation of Matilda Platform’s content policy.

5Security and Data Privacy

Matilda Health Pty Ltd takes your privacy seriously and information provided through your use of the Website and/or Services are subject to Matilda Health Pty Ltd’s Privacy Policy, which is available on the Website. The Privacy Policy also addresses Matilda Health Pty Ltd’s processes, policies, and obligations in respect of Matilda Platform security breaches.

6Data Use

Matilda Health Pty Ltd collects, stores, and processes your data on Matilda Platform. The data is used to provide Services to you, as well as to facilitate Matilda Health Pty Ltd’s business operations. The Privacy Policy outlines how your data is collected, stored, and processed by Matilda Health Pty Ltd. The Privacy Policy also addresses Matilda Health Pty Ltd's processes, policies, and obligations in respect of data encryption and removal requests. Matilda Health Pty Ltd complies with the Australian Privacy Act 1988 (Cth), the UK GDPR, and the General Data Protection Regulation (GDPR) (EU 2016/679). By using the Matilda Platform, you consent to the processing and storage of your personal data on Australian servers in compliance with applicable data protection laws. Your data will not be shared with third parties except as required for service delivery, regulatory compliance, or legal obligations.

7Access to use the Service

(a) In order to access the full Services, your Gynaecologist will provide a flyer to access the program or enter your email in an online form. You must then purchase the program (Program) and pay the applicable fee (Program Fee). After purchasing a program, or signing up to the platform, you will be considered a member (‘Member’).

(b) In purchasing the Program, you acknowledge and agree that it is your responsibility to ensure that the Program you elect to purchase is suitable for your use.

(c) After you have purchased the Program or signed up, you will then be required to register for an account through the Platform via a code that Matilda Health will send you before you can access the Services (Account).

(d) As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including but not limited to name, email address, information about your symptoms.

(e) You warrant that any information you give to Matilda Health Pty Ltd in the course of completing the registration process will always be accurate, correct and up to date.

(f) Once you have completed the registration process, you will be a registered user of the Website or Platform and agree to be bound by the Terms ("User"). As a Member you will be granted immediate access to the Services from the time you have completed the registration process for a period of 12 months.

(g) You may not use the Services and may not accept the Terms if:

1. You are not of legal age to form a binding contract with Matilda Health Pty Ltd; or
2. You are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.

8Payments

(a) Subject to the terms of any applicable Software License Agreement, the Program Fee may be paid by all payment methods available on the Website, and may change from time to time.

(b) Payments made in the course of your use of Matilda Platform may be made using third- party applications and services not owned, operated, or otherwise controlled by Matilda Health Pty Ltd. You acknowledge and agree that Matilda Health Pty Ltd will not be liable for any losses or damage arising from the operations of third-party payment applications and services. You further acknowledge and warrant that you have read, understood and agree to be bound by the terms and conditions of the applicable third-party payment applications and services you choose to use as a payment method for Matilda Platform services.

(c) You acknowledge and agree that where a request for the payment of the Program Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Payment Fee.

(d) You agree and acknowledge that Matilda Health Pty Ltd will provide at least 14 days’ notice before changing Program Fees.

9Refund Policy

(a) Matilda Health Pty Ltd offers refunds in accordance with the Australian Consumer Law and on the terms set out in these terms and conditions. Any benefits set out in these terms and conditions may apply in addition to consumer's rights under the Australian Consumer Law.

(b) Refunds will be issued in compliance with the Australian Consumer Law and assessed on a case-by-case basis. If a refund is to be provided, the refund will be in the proportional amount of the Program Fee that remains unused by the Member (Refund).

10Copyright and Intellectual Property

(a) The Website, the Services and all of the related products of Matilda Health Pty Ltd are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Matilda Health Pty Ltd or its contributors.

(b) All trademarks, service marks and trade names are owned, registered and/or licensed by Matilda Health Pty Ltd, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a User to:

1. Use the Website pursuant to the Terms
2. Copy and store the Website and the material contained in the Website in your device's cache memory; and
3. Print pages from the Website for your own personal and non-commercial use.

(c) Matilda Health Pty Ltd does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Matilda Health Pty Ltd.

(d) Matilda Health Pty Ltd retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:

1. Business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
2. A right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
3. A thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.
4. You may not, without the prior written permission of Matilda Health Pty Ltd and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

11General Disclaimer

(a) Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded. 2.

(b) Subject to this clause, and to the extent permitted by law:

1. All terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
2. Matilda Health Pty Ltd will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

(c) Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Matilda Health Pty Ltd make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Matilda Health Pty Ltd) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

1. Failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
2. The accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
3. Costs incurred as a result of you using the Website, the Services or any of the products of Matilda Health Pty Ltd; and
4. The Services or operation in respect to links which are provided for your convenience.

12Limitation of Liability

(a) Matilda Health Pty Ltd's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), inequity, under statute or otherwise, will not exceed the resupply of the Services to you.

(b) You expressly understand and agree that Matilda Health Pty Ltd, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

(c) The Matilda Platform provides education and self-management strategies only. It is not a substitute for medical care, diagnosis, or treatment by a qualified health professional. Users should seek professional medical advice for any health-related concerns. Matilda Health Pty Ltd is not liable for any decisions made based on the content provided.

13Termination of Contract

(a) The Terms will continue to apply until terminated by either you or by Matilda Health Pty Ltd as set out below.

(b) If you want to terminate the Terms, you may do so by:

1. Allowing your Program to lapse beyond the 12 months;
2. Providing Matilda Health Pty Ltd with 7 days’ notice of your intention to terminate; and
3. Closing your accounts for all of the services which you use, where Matilda Health Pty Ltd has made this option available to you.

(c) Any notices pursuant to Clause 13b above should be sent, in writing, to Matilda Health Pty Ltd via the 'Contact Us' link on our homepage.

(d) Matilda Health Pty Ltd may at any time, terminate the Terms with you if:

1. Your payment is rejected or declined;
2. You have breached any provision of the Terms or intend to breach any provision;
3. Matilda Health Pty Ltd is required to do so by law;
4. The provision of the Services to you by Matilda Health Pty Ltd is, in the opinion of Matilda Health Pty Ltd, no longer commercially viable.

(e) Subject to local applicable laws, Matilda Health Pty Ltd reserves the right to discontinue or cancel your Account at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Matilda Health Pty Ltd's name or reputation or violates the rights of those of another party.

14Indemnity

You agree to indemnify Matilda Health Pty Ltd, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

(a) All actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your content;

(b) Any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or

(c) Any breach of the Terms.

15Dispute Resolution

If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

15.2. Notice: A party to the Terms claiming a dispute (Dispute) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

15.3. Resolution: On receipt of that notice (Notice) by that other party, the parties to the Terms (Parties) must:

(a) Within 28 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;

(b) If for any reason whatsoever, 28 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the Australian Mediation Association or a mediator listed on the www.amr.asn.au website;

(c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a precondition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;

(d) The mediation will be held in Perth, Australia.

15.4. Confidential

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

15.5. Termination of Mediation:

If 2 months have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

16Venue and Jurisdiction

The Services offered by Matilda Health Pty Ltd is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Western Australia.

17Governing Law

The Terms are governed by the laws of Western Australia. Any dispute, controversy, proceeding or claim of what ever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Western Australia, Australia without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties here to and their successors and assigns.

18Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the terms shall remain in force

19Communications & Notifications

(a) Consent to Receive Communications: By purchasing the Matilda Program and accepting these Terms, you consent to receive non-marketing, educational communications via SMS and email regarding:
- Program updates
- Reminders for sessions
- Important health-related information
- Surveys for program evaluation
(b) Opt-Out Option: If you no longer wish to receive SMS or email communications, you may opt-out at any time by following the instructions in the SMS or email communication.
‍(c) Data Protection: All communication data will be handled in accordance with Matilda Health’s Privacy Policy and applicable data protection laws.

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